SoulTierra Shipping Policy

SoulTierra ships internationally through our third-party fulfillment Bob San Diego, but there are some exclusions. Orders confirmed on Saturdays, Sundays or Federal Holidays, regardless of day or time, will begin processing on the following business day.

Shipping Policy:

Due to COVID-19 Regulations, we're picking one day of the week, taking the necessary precautions to keep our SoulTierra team safe. All orders are shipped within 24 - 48 hours from order confirmation time Monday – Friday, 9am – 4pm PST. Once fulfilled, please allow 3 to 7 business days for shipping. We ship from our warehouse in San Diego, CA.

Shipping Carriers:

We use the following carriers to deliver our orders: 
USPS and FedEx

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates:

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown the final shipping cost.

Please Note:

SoulTierra does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our warehouse in San Diego, California.